Shipping Information

Orders Placed in the United States and Australia

Shipping Options

  • Standard Shipping (12–15 days): FREE

  • Priority Shipping (10–12 days): $2.99

Delivery Schedule

Deliveries are made Monday to Friday, between 8:00 AM – 6:30 PM.

Non-Working Days

Orders are not shipped on weekends or public holidays.

Once your order has shipped, you will receive a confirmation email containing your tracking number and carrier details.

Shipping Timeframes

Average delivery time within the U.S. is 3 to 7 business days once the package reaches the domestic carrier network.
Please note that delivery times may vary due to:

  • Weather conditions

  • Courier delays

  • Seasonal demand

  • Customs processing (for international shipments)

If your order has not arrived after 15 business days, please contact us at:
info@lumisoundway.com

We will be happy to assist you.

Order Tracking

Once your order is shipped, you will automatically receive a tracking number via email.
Please allow up to 48 hours for tracking updates to appear after dispatch.

If you cannot locate your tracking information or experience tracking issues, email us at:
info@lumisoundway.com
Include:

  • Your full name

  • Shipping address

  • Order confirmation number

This helps us locate your order quickly.

Our Guarantee

Customer satisfaction is our top priority at LumiSound.
We stand by the quality of our products and ensure safe, timely delivery.

  • If your order is lost or damaged during transit, we will send you a replacement free of charge.

  • If you are not satisfied with your purchase, you may request a refund or replacement in accordance with our Returns & Refund Policy.

Please note:

  • Refunds are not available for free promotional items.

  • If a free item arrives damaged or is lost, we will provide a replacement.

  • Requests for damaged free item replacements must be made within 7 days of delivery.

Important Notes

  • We are not responsible for incorrect shipping addresses entered at checkout.
    Please ensure all details are accurate before placing your order.

  • Once an order has shipped, address changes cannot be made.

  • Severe weather, customs delays, or peak shipping seasons may cause delays outside our control.

  • Orders marked as “Delivered” by the carrier are considered successfully delivered.
    If your package cannot be located, please contact the carrier first, then reach out to us for assistance.

Contact Us

If you have any questions or concerns related to shipping or order tracking, contact our support team at:
info@lumisoundway.com

We’re here to ensure your LumiSound experience is smooth from checkout to delivery.

Welcome to the LumiSound Family


At LumiSound, we believe that your space should feel calm, warm, and beautifully connected. That’s why we created the WaveLite Speaker

a perfect blend of soothing ambient light and immersive sound, designed to elevate your everyday moments.

Our Secret to Success

Driven by a passion for calming design and meaningful experiences, LumiSound blends smart technology with warm, minimalist aesthetics. We create products that not only perform beautifully, but also bring harmony and comfort into your home.

Our Purpose


Our purpose is simple — to bring calm, beauty, and better sound into your everyday life. The WaveLite Speaker was crafted to ease your mind, brighten your space, and help you unwind through warm ambient lighting and rich, soothing audio.